Return Policy

Effective Date: January 7, 2025

At Art Bina, we are dedicated to providing our customers with the highest quality beauty products, carefully crafted to support your skincare and beauty routines. We understand that every individual has unique needs and preferences when it comes to beauty products, and we strive to ensure that every item you purchase from us leaves you feeling confident and satisfied. However, we also recognize that sometimes things may not go as expected, whether it’s a matter of finding the right match for your skin type or personal preferences. If for any reason you are not completely satisfied with your purchase, we are here to make the return process as simple, smooth, and hassle-free as possible.

Eligibility for Return

To ensure that you can return your products without any inconvenience, we have established clear guidelines for eligibility.

  • Timeframe: Returns must be initiated within 30 days from the date of purchase. Products returned after this period will not be eligible for a refund or exchange.
  • Condition of Items: Items must be returned in their original condition. This includes unopened and unused packaging. We cannot accept returns for products that have been used, opened, or altered in any way.
  • Proof of Purchase: A valid receipt or order confirmation is required to process any returns. If you purchased your items through our website, you can easily access your order details in your account.
  • Exclusions: Certain items, such as gift cards, sale items, or products marked as non-returnable at the time of purchase, are not eligible for returns.

Return Process

We strive to make the return process as straightforward as possible. Here’s how it works:

  1. Initiate a Return: To begin the return process, please contact our customer service team via email at info@artbina.com or call us at (248) 356-4380. Be sure to include your order number and a brief explanation of why you wish to return the product.

  2. Return Authorization: Once we’ve received your request, we will review it and, if eligible, issue a Return Merchandise Authorization (RMA). This authorization must be included with the returned items in order to ensure proper processing.

  3. Packaging Your Return: Please carefully package the product in its original packaging, including all accessories, free samples, and promotional items that may have been included with your order. If you no longer have the original packaging, please use a sturdy box to ensure the product is safely returned.

  4. Return Shipping: Return shipping is the responsibility of the customer, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned product.

Refunds and Exchanges

Upon receipt and inspection of your returned item(s), we will process your refund or exchange request:

  • Refunds: Once your return is approved, we will issue a refund to your original method of payment. Refunds typically take 5-7 business days to appear in your account, depending on your bank or credit card provider.

  • Exchanges: If you prefer an exchange, we will send you a replacement product after receiving and inspecting your return. If the product is out of stock or no longer available, we will offer you a refund or store credit.

  • Shipping Costs: Unfortunately, shipping costs are non-refundable unless the return is due to a defect or error on our part. If your return is eligible for a refund, the shipping cost for the original order will not be included in your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@artbina.com or (248) 356-4380. We will arrange for a return and provide a replacement or full refund for the damaged goods. Please keep the packaging and any shipping materials as they may be needed for inspection.

International Returns

If you are returning a product from outside the United States, please note the following:

  • Customers are responsible for return shipping costs and any customs duties or taxes incurred during the return process.
  • Please ensure that all customs paperwork is accurately completed and that the package is marked as a return to avoid additional charges.

Customer Support

Our customer service team is available to assist you with any questions or concerns regarding our return policy. You can reach us via:

  • Email: info@artbina.com
  • Phone: (248) 356-4380
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST

We value your satisfaction and are here to ensure you enjoy your shopping experience at Art Bina. Should you have any further inquiries about our return policy or need assistance with a return, please don’t hesitate to reach out to us.

Thank you for choosing Art Bina—where beauty meets excellence!